Membership Coordinator

Benefits:

• 401(k)
• Employee discounts
• Training & development

About Us:Tutu School is a whimsical boutique ballet studio for children, where we believe every child should know what it feels like to dance. Our classes provide a foundation of movement, music, and creativity in a joyful, nurturing environment. We are looking for a Membership Coordinator to join our team—a detail-oriented, personable, and enthusiastic individual who can help families feel welcomed, informed, and supported throughout their Tutu School journey. Responsibilities:

• Serve as the first point of contact for prospective families—warmly welcoming inquiries via phone, email, and in person.
• Provide tours and trial class support, answering questions about our program with knowledge and enthusiasm.
• Guide families through the membership enrollment process, including class selection, tuition information, and policies.
• Proactively follow up with prospective families to encourage trial-to-membership conversion using strong sales strategies.
• Support current members by assisting with scheduling, make-ups, and account changes.
• Maintain accurate records of membership, billing, and attendance in the studio’s management system.
• Collaborate with the teaching team to ensure they are informed of trials, new students, and member updates.
• Assist with front desk operations, including check-ins and light administrative tasks.
• Source and attend relevant community events to introduce and promote the Tutu School brand.
• Represent Tutu School’s values and mission at both in-studio events and local outreach opportunities.

Qualifications:

• Dance experience required (ballet or related background preferred) to authentically connect with families and understand the program.
• Strong communication and interpersonal skills with a warm, approachable demeanor.
• Proven sales skills and confidence in guiding families toward membership enrollment.
• Organized and detail-oriented, with the ability to manage multiple tasks at once.
• Comfortable using technology and studio management systems (training provided).
• Customer service experience is a plus.
• Must love working with children and families in a creative, nurturing environment.

Performance Metrics:

• Achieve and maintain a50% or higher trial-to-membership conversion rate.
• Consistently meet or exceed monthly enrollment targets as set by studio management.
• Respond to all inquiries (phone/email) within 24 hours with a warm and professional demeanor.
• Accurately maintain family records with zero data entry errors each billing cycle.
• Attend and represent Tutu School at a minimum of 2–3 community outreach events per quarter.

Schedule & Compensation:

• Part-time position, with potential for growth.
• Must be available for some evenings and weekends.
• Hourly pay + membership bonus opportunities.

Join us in creating magical beginnings for children and their families—one twirl at a time.

All Tutu School® locations are independently owned and operated by third-party franchisees. Franchisees, not Tutu School Franchises, LLC., are responsible for all hiring and personnel matters at their individual locations.